Jobs

Casino Shift Manager

Responsibilities

• A structured casino shift manager role is critical to the success of the Eagle River Casino & Travel Plaza
• Manages and leads daily casino operations of the Eagle River Casino & Travel Plaza
• When individual department managers are not on site, the casino shift manager is the default manager of all casino departments
• The casino shift manager will ensure all casino departments are in compliance with AGLC terms and conditions
• Budgeting
• Creates and enforces casino policy
• Responsible for the daily operations of the casino
• Reports to the general manager
• Procures new games and equipment (cards, chips, etc.)
• Provides layout plans for table games floor and analyzes game/table performance
• Responsible for profit and loss management by following cash control/security procedures, managing labor, reviewing financial reports and taking appropriate actions
• Completes weekly scheduling and payroll of casino gaming personnel
• Acts as a role model for employees and fosters teamwork, employee morale, motivation and open communication
• Hiring when required
• The workday varies and would require the ability to work shift work, late nights, weekends and holidays

Requirements

• 6-7 years experience in the casino industry
• Minimum 1-2 years demonstrated experience as a casino supervisor
• Must hold an AGLC license
• Knowledge of all forms of cheating at play and advantage play in the casino environment (this includes cheating and manipulating slot machines)
• Bachelor of Business Administration, commerce, casino management or related field preferred
• Ability to read, analyze and interpret documents
• Ability to communicate effectively in a group setting or presentation setting with employees, upper management, terminal managers and customers
• Ability to calculate figures, work mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
• Ability to define problems, collect data, establish facts and draw from valid conclusions
• Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables
• Ability to handle confidential and sensitive information
• Familiar with Microsoft Office applications
• Excellent written and oral communication skills
• Able to meet aggressive deadlines
• Manages workload independently and works well in teams
• Able to multitask and adjust to multiple jurisdictions
• Able to coach and provide support to employees
• Excellent guest/customer skills
• Creates and maintains a positive working environment
• Strong leadership and coaching skills
• Able to multitask and to be able to manage change
• Possesses an expert knowledge of casino table games, slots and poker policies and rules of play
• Able to work in a smoking environment