Jobs
currently filled
Slot Supervisor
Responsibilities
- Responsible for daily operations of slots including training and mentoring of casino staff
- Must have expert knowledge of all count room, cashier and slot attendant procedures
- Provides assistance and expertise when dealing with disputes and customer concerns
- Expert working knowledge of AGLC compliance and FINTRAC reporting requirements
- Ensures the ATM and TRK machines are properly reconciled daily
- Guides and directs staff to maintain high quality of work with minimal errors
- Issues floats and receives deposits
- Balances daily transaction logs for staff
- Prepares bank deposits
- Ensures the guest is being provided with superior customer service and that staff are customer-facing at all times
Requirements
- 1-2 year experience in the casino industry
- Able to work in high stress environments (workload, dissatisfied guests, etc.)
- Experience with slots and table games rules and procedures
- Experience in customer service and leadership
- Has an AGLC gaming worker license
- Excellent communication skills
- Must be able to work shift work weekends, evenings and holidays
- Interpersonal skills
- Able to work well with internal and external guests
- Able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines
- Able to lead people at different levels to reach department objectives